Refund & Return PolicyAt Spine Shine, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.30-Day Return PolicyWe accept return requests within 30 days of delivery.To be eligible for a return, your item must:Be unused and in the same condition that you received it.Be in its original packaging.Include all accessories and components.Damaged or Defective ItemsIf your item arrives damaged or defective, please contact us within 7 days of delivery.To process your claim, please provide:Your order number.Photos or videos showing the issue.A brief description of the problem.Once approved, we will offer either:A replacement product, orA full refund.Non-Returnable ItemsWe cannot accept returns for:Products showing signs of use.Products damaged due to misuse or improper handling.Items returned without prior authorization.Products returned without original packaging.Health & Hygiene PolicyDue to health and hygiene considerations, products that have been worn against the body may not be eligible for return unless they are defective or damaged upon arrival.Lost or Stolen PackagesIf a package is lost in transit, we will work with the carrier to resolve the issue and may provide a replacement or refund.If tracking information confirms successful delivery, we are not responsible for lost or stolen packages after delivery.Return ShippingCustomers are responsible for return shipping costs unless the item was received damaged or defective.Shipping costs are non-refundable.Refund ProcessingOnce your return has been received and inspected, we will notify you of the approval or denial of your refund.Approved refunds will be processed to the original payment method within 5–10 business days.90-Day Manufacturer Defect WarrantyYour purchase is covered by a 90-day limited warranty against manufacturing defects.This warranty does not cover:Normal wear and tear.Accidental damage.Misuse or improper use.Unauthorized modifications.Contact UsFor return requests or warranty claims, please contact our support team and include your order number for faster assistance.Medical DisclaimerThe Spine Shine Back Relief Belt is intended for wellness and comfort purposes only.This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.Always consult your physician or qualified healthcare provider before using this product, especially if you:Are pregnant.Have a pacemaker or implanted medical device.Have a pre-existing medical condition.Are under medical supervision.Discontinue use immediately if discomfort, irritation, or adverse reactions occur.Individual results may vary. Use only as directed and follow all included safety instructions.